telur44 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how telur44 ("telur44", "we", "us", "our") collects, uses, stores, and discloses personal information about users ("you", "Player") of the telur44 online gaming platform accessible at telur44.org and any associated services.

telur44 is committed to protecting the privacy of its players and to operating transparently in relation to personal data. We handle all personal data in accordance with applicable data protection legislation and the requirements of our international gaming licence.

By registering a telur44 account or continuing to use the platform, you acknowledge that you have read and understood this Policy and that you consent to the collection and use of your personal data as described herein. If you do not agree with the terms of this Policy, you should not use the telur44 platform.

2. Data Controller

For the purposes of applicable data protection law, telur44 acts as the data controller in relation to the personal data of its registered players. This means that telur44 determines the purposes for which and the means by which your personal data is processed.

If you have questions about how telur44 handles your personal data, you may contact our Data Protection point of contact at [email protected]. All data-related queries will be handled by staff with appropriate training and authority to respond.

3. Personal Data We Collect

telur44 collects the following categories of personal data from its players:

3.1 Registration Data. When you create a telur44 account, we collect your full name, date of birth, email address, mobile phone number, preferred username, and password (stored in hashed form — we never store your plain-text password).

3.2 Identity Verification (KYC) Data. To comply with our licensing obligations and anti-money laundering requirements, telur44 may collect copies of identity documents such as your national identity card (MyKad), passport, or utility bills as proof of address. Players in Kuala Lumpur, Penang, Johor Bahru, and elsewhere in Malaysia are equally subject to these requirements.

3.3 Financial Data. We collect information about deposits and withdrawals made through the telur44 platform, including the payment method used (e.g. Touch n Go eWallet, Boost, Maybank2u, CIMB Clicks, Public Bank, FPX), transaction amounts in Malaysian Ringgit (MYR), and transaction timestamps. We do not store full payment card details on our servers.

3.4 Gaming Activity Data. We maintain records of your wagering history, game sessions, bet amounts, wins, losses, and bonus usage. This data is used for account management, dispute resolution, and responsible gaming monitoring.

3.5 Technical and Device Data. We automatically collect technical information when you access the telur44 platform, including your IP address, browser type and version, device type and operating system, referring URLs, and session duration. This data is used for security monitoring, fraud detection, and platform optimisation.

3.6 Communications Data. If you contact telur44 via live chat, email, or any other support channel, we retain records of those communications for quality assurance and dispute resolution purposes.

4. How We Collect Your Data

telur44 collects personal data through the following methods:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or update your account settings;
• Automatically — through cookies, server logs, and similar tracking technologies when you use the telur44 platform;
• From third-party payment processors — transaction confirmation data required for deposit and withdrawal processing;
• From identity verification providers — where third-party services are used to assist with document verification during KYC.

5. How We Use Your Personal Data

telur44 uses personal data for the following purposes:

• To create, maintain, and administer your telur44 account;
• To verify your identity and age as required by our licensing obligations;
• To process deposits and withdrawals to and from your account wallet;
• To detect and prevent fraud, money laundering, and other prohibited activities;
• To comply with anti-money laundering (AML) and Know Your Customer (KYC) obligations;
• To enforce our Terms & Conditions and respond to disputes;
• To provide customer support and respond to queries submitted to our team;
• To monitor for and enforce responsible gaming obligations, including the enforcement of self-exclusion;
• To send you account-related communications such as transaction confirmations and security alerts;
• To improve the telur44 platform through analysis of usage patterns and technical performance data;
• To send promotional communications where you have opted in to receive them — you may opt out at any time.

6. Legal Basis for Processing

telur44 processes your personal data on the following legal bases:

• Performance of a contract — processing necessary to provide gaming and account services under the telur44 Terms & Conditions;
• Legal obligation — processing required to comply with AML, KYC, licensing, and other applicable regulatory requirements;
• Legitimate interests — processing for fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights;
• Consent — for marketing communications and certain cookies, where your explicit consent has been obtained.

7. Data Sharing and Disclosure

telur44 does not sell, rent, or trade your personal data to third parties for commercial purposes. We may disclose your personal data in the following limited circumstances:

7.1 Service Providers. We engage trusted third-party service providers to assist with the operation of the telur44 platform — including payment processors, identity verification services, fraud detection tools, and cloud hosting providers. These providers are contractually required to process data only on our instructions and to maintain appropriate security standards.

7.2 Regulatory and Legal Requirements. telur44 may be required to disclose personal data to regulatory authorities, gaming licence supervisors, financial intelligence units, or law enforcement agencies in accordance with applicable legal obligations. This includes disclosures required under anti-money laundering legislation.

7.3 Business Transfers. In the event of a merger, acquisition, or sale of telur44's business or assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy terms applicable to your data going forward.

7.4 With Your Consent. We will share your personal data with third parties for purposes beyond those described above only with your explicit prior consent.

8. Data Retention

telur44 retains personal data for as long as necessary to fulfil the purposes outlined in this Policy, subject to applicable legal and regulatory retention obligations. In practice, this means:

• Account data is retained for the duration of your account and for a minimum period after closure as required by our gaming licence and AML obligations;
• KYC documents are retained for a minimum period following account closure as required by applicable regulations;
• Transaction records are retained for a minimum period as required by financial regulatory obligations;
• Support communication records are retained for a period sufficient for dispute resolution and quality assurance purposes.

When personal data is no longer required, it is securely deleted or anonymised in accordance with our data retention procedures.

9. Security Measures

telur44 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and telur44's servers;
• Encryption at rest for sensitive data stored on telur44's infrastructure;
• One-way cryptographic hashing of all account passwords — not even telur44 staff can read your password;
• Role-based access controls limiting data access to personnel with a legitimate operational need;
• Real-time intrusion detection and anomaly monitoring systems;
• Regular penetration testing and security audits by qualified third parties.

Despite these measures, no data transmission or storage system can be guaranteed to be 100% secure. If you believe your telur44 account has been compromised, contact support immediately and change your password.

10. Cookies and Tracking Technologies

The telur44 platform uses cookies and similar technologies (including local storage and session identifiers) for the following purposes:

• Essential cookies — required to maintain your login session and enable core platform functionality;
• Analytics cookies — used to understand how players use the platform, which pages are visited, and where errors occur, enabling us to improve the experience;
• Preference cookies — used to remember your settings and preferences across sessions;
• Security cookies — used to detect and mitigate fraudulent activity and enforce session security.

telur44 does not use third-party advertising or behavioural tracking cookies for the purpose of building marketing profiles or serving targeted advertisements on external platforms. You may configure your browser to refuse or delete cookies, though this may affect the functionality of the telur44 platform.

11. Your Data Rights

Subject to applicable law and certain legal exceptions, you have the following rights in relation to your personal data held by telur44:

• Right of Access — you may request a copy of the personal data telur44 holds about you;
• Right to Rectification — you may request correction of inaccurate or incomplete data;
• Right to Erasure — you may request deletion of your personal data, subject to legal and regulatory retention obligations that may require us to retain certain data;
• Right to Restriction — you may request that we restrict processing of your data in certain circumstances;
• Right to Data Portability — you may request your data in a structured, machine-readable format where technically feasible;
• Right to Object — you may object to processing based on legitimate interests or for direct marketing purposes.

To exercise any of these rights, contact telur44 support at [email protected]. We will respond to verified requests within a reasonable timeframe in accordance with applicable law.

12. Children's Privacy

The telur44 platform is strictly for individuals aged 21 years or older. telur44 does not knowingly collect personal data from individuals under this age. If we become aware that personal data has been collected from a minor, the associated account will be immediately closed and the data deleted. If you believe a minor has registered on telur44, please notify us at [email protected] immediately.

13. International Data Transfers

telur44 may transfer personal data to servers or service providers located outside of Malaysia. Where such transfers occur, telur44 takes steps to ensure that appropriate safeguards are in place to protect your data to a standard equivalent to the protections available under applicable Malaysian data protection requirements. These safeguards may include contractual data processing agreements and technical security measures.

14. Changes to This Privacy Policy

telur44 reserves the right to update or modify this Privacy Policy at any time. Material changes will be communicated to you via a notice on the telur44 platform or by email to your registered address. The date at the top of this Policy reflects the most recent revision. Your continued use of the telur44 platform following notification of changes constitutes your acceptance of the revised Policy.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to telur44's handling of your personal data, please contact us at:

telur44 Data & Privacy
Email: [email protected]
Support hours: 24 hours a day, 7 days a week, in English
Average response time: under 5 minutes via live chat

 This Privacy Policy was last updated in June 2026. The most current version is always available at telur44.org/privacy-policy.